Fitness First Gym - The Gardens Mall - Kuala Lumpur

評価: 5/5

Khalis, aida and Lorraine

評価: 1/5

The coaches and trainers are 10 stars.
But the apps and staff don't seem to care anymore. It's appears to their service is going to the gutter.

App issues :

1) The app seems to be become worse. It used to be handy with a dashboard where you can see everything. Now they want you to click and click. Every menu seems deeper and hidden.

2) Simple stuff like showing who are the coaches for the classes that I booked or the day of the week has been left out the the page. Can you please hire new app developer? Their product currently is 0.5 star at best.

2) The worse is the feedback channel or lack of. It's almost impossible to easily send a feedback through the app - why did they bury it so deep or have they totally removed the feedback? Even their staff can't find it. Are they so worried that people feedback that their apps is 0.5 stars?

Since I can't feedback I'll write all the issues here.

3). They put a laser like red light scanner at the reception. I've told them that this red light is bad for our eyes and maybe for our phone's sensor. They should at least point it down. But they just keep pushing it back horizontally or up. So the first thing you get greeted when you come in is that red laser like eyes, straight into your eyes.

4). On 27th May 2025, They let in a new foreign trial member, who chatted on the phone loudly for 1 hour, walking around the weights room and laying on the benches chatting or using the speaker phone. Although it rarely happens, probably the first time in 8 months, it totally disturbs the focus of other weightlifting users. I approached the staff 3 times, 2 of them just simply ignore me and failed to address the issue immediately. I don't think they even told off the trial membership cos it persisted.

The third staff seemed to do something and talked to the trial member, but the guy continued to chat on the phone continuously in the weights room. It's not like taking a quick call quietly - he was sprawled out on the bench like he's in his own living room couch.

Fitness First need to set and uphold good gym etiquette. It's very disappointing that their staff didn't enforce good etiquette.

Finally, kindly periodically clean the wet area. This things don't need to be fedback to the staff. We don't want to use showers or steam rooms where it's less than healthy. Unhealthy or unclean wet areas can be damaging to the health of the users.

Please give a damn la. Is it so difficult?

評価: 5/5

Located at a prime location, the fitness first has plenty of free weights, machines, racks, and cardio equipments. The squat racks and deadlift platforms are enough for quite a packed gym. Luckily, it wasn’t too packed today. Even the studios are plenty. One of the more well equipped gym in KL area.

Khalis helped me at the counter and is very friendly. Def hit him up if you have any questions. Overall very enjoyable workout experience!

評価: 4/5

The staff such as Aida and Joshua are super friendly, and I love the facilities. Would recommend new members to come to experience it.

評価: 5/5

Love this gym and everyone here. Rajan’s customer service is excellent! He is very helpful and professional to guide me throughout my fitness journey. Thanks so much! ♥️ Highly recommended to join Fitness First The Gardens Mid Valley ♥️♥️♥️

評価: 3/5

Counter service is superb! Machines however are getting old and tattered. The prices are not competitive to your competitors and they have newer fancier machines, and even 24/7.

I’ve been loyal to FF, I just hope that they can step up their game and not give me reasons to support other gyms

評価: 5/5

I’m having a fantastic experience here. The staff was friendly, and the facilities were clean, spacious, and well-equipped. The variety of classes was great. The added amenities, like the steam room and waiting lobby area, were a nice bonus. Highly recommend it!

評価: 5/5

I recently signed up for the AIA Vitality membership package in mid-March, and I am truly impressed with the experience so far. The package offers incredible value, including three personal training sessions at an affordable price.

The consultant has been exceptionally helpful in arranging a personal trainer that suits my needs and consistently follows up to ensure I receive the necessary support and become familiar with the center’s operations.

My first personal training session exceeded my expectations. The trainer guided me patiently, pushing me beyond my comfort zone in a way that was both motivating and encouraging—without making me feel overwhelmed or discouraged.

The fitness center itself is clean, comfortable, and well-equipped, with water dispensers and a variety of complimentary beverages, creating a welcoming environment to commit to a disciplined and healthy lifestyle.

A special thank you to Rajan and Mia for their incredible support in helping me adapt to this new lifestyle effortlessly. I truly appreciate their guidance and encouragement!